We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. “Personal Information” is information that identifies you as an individual such as your name, email address and IP address.
How do we collect information from you?
Please do not submit Personal Information to us if you do not wish us to collect it.
Please be aware that we may also infer certain information about you from your expressed search preferences.
By using this website, you consent to the collection, use and transfer of your information under the terms of this policy. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
Information that we collect from you
When you visit www.rcbim.co.uk you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from messages you post to the website and or e-mails sent to us.
Use of your information
Your information will enable us to provide you with access to all parts of our website. It will also enable us to contact you where necessary. We will also use and analyse the information we collect so that we can administer, support, improve and develop our services.
We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
When you use our website we assume you are giving your consent to us to collect information about you. This information will be used to process your order efficiently and we will not sell or pass on your information to third parties. We do not store card payment details submitted via this website.
RCBIM is committed to a policy of protecting the rights and privacy of individuals, staff and users, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
When you visit www.rcbim.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Security and performance
We use a third-party web application firewall from CloudFlare to help maintain the security and performance of our website. The service checks that traffic to the site is behaving as would be expected. The service will block traffic that is not using the site as expected. To provide this service, CloudFlare processes site visitors’ IP addresses.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.
Universal Analytics (Google)
_ga, _gali, _gat, _gid
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
PREF*, VSC, VISITOR_INFO1_LIVE, remote_sid
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.