In the first instance all complaints must be addressed to the Compliance Director at the firm’s registered address (a copy of our complaints procedure is available upon request). In certain circumstances, and subject to specific timeframes, if you are unhappy with our final response, or eight weeks have passed since we received the compliant you may refer your complaint to the Financial Ombudsman Service. For more information, please refer to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. Tel. 0845 080 1800. Web: www.financial-ombudsman.org.uk.
How RCBIM’s remuneration is determined
The Board of RCBIM reviews remuneration annually for all staff. Basic salaries are reviewed in line with individual performance. Bonuses are discretionary and linked directly to the firm’s overall financial position but will not exceed the ratio between fixed and variable components as specified in the Regulations.
RCBIM have set the ratio between the fixed and variable components of total remuneration to ensure that the total remuneration to the fixed component does not exceed 1:1. RCBIM may on occasion exceed the 1:1 ratio providing that it is approved by the shareholders or owners of the firm and in any case does not exceed a ratio of 1:2.
At RC Brown Investment Management, we take your privacy seriously and will only use your personal information to administer your account and to provide the services you have requested from us.
Once you become a client, from time to time we may also need to contact you to provide you with details of changes to our services. In order to meet our regulatory obligations, we will retain information about you and the advice we provide for at least six years from the end of our business relationship.
In providing our service we may share your information with associated companies, service providers, their agents and regulators. We will endeavour to ensure that your information is only used in line with your instructions and our strict policies on confidentiality. Some recipients may be based in other countries where standards of data protection may be different. Wherever possible we will make sure that you have the same levels of protection as in the UK.
We will not contact you to market other services and we will only pass on your details to other agencies where we have a legal or regulatory duty to do so.